Getting Help

Getting Started Technology Resources About ITS

Information Technology Services provides help and assistance with technology to students, faculty, and staff.

Contact us!

Email: helpdesk@noctrl.edu
Phone:: 630-637-5440
ITS on The Hub: Tech resources for current faculty/students/staff (login required)

Visit us in-person:
Carnegie Hall 110
10 N. Brainard St.

Hours:
Monday through Friday, 8 a.m. to 4:30 p.m.  
(Tickets received outside of our normal operating hours will be reviewed the next business day.)

Support for Canvas related issues is available 24/7.  Login to Canvas and access the "Help" menu in the Global Navigation pane.

Services available via walk-in

  • Password/Multi-Factor Authentication issues
  • Assistance connecting to North Central wireless network
  • Assistance with accessing Email, Merlin, or Canvas
  • Assistance configuring email on a mobile device
  • Virus/malware assessment
  • Evaluation/diagnosis of personal laptop issues

Services available via phone or email

  • General troubleshooting
  • Assistance connecting to the North Central wireless or wired network
  • Issues accessing Email, Merlin or Canvas
  • Multi-Factor Authentication setup
  • Assistance with using the NCC password portal