Technology resources for new employees

Getting Started Getting Help Technology Resources

Getting Started with Technology

Welcome to North Central College!  Information Technology Services provides support for technology issues including hardware, software, email, network accounts, telephony and printing. The ITS Help Desk is your main point of contact for most technology issues on campus.

Information about getting started with your NCC accounts, campus computer and office phone can be found by clicking the links to the topics below.  If you have any questions or need assistance, please feel free to contact the Help Desk.

 

New Hire Technology Guide

Contacting the Help Desk

The Help Desk is here to assist you with your technology related questions and issues.  You can contact the Help Desk using any of the methods below.

  • Phone: (630) 637-5440
    You can contact the Help Desk via phone during normal business hours or during our extended hours while a term is in session.  The Help Desk can be reached by dialing x5440 from a campus phone, or by dialing (630) 637-5440 from an off-campus phone.  Voicemail messages left outside of business hours will be addressed the next business day.
     
  • Email: helpdesk@noctrl.edu
    The Help Desk can be contacted via email at helpdesk@noctrl.edu.  All messages sent to the Help Desk will automatically have a ticket created in our ticket tracking system.  ITS will contact you about your issue within one business day of receiving your email.
     
  • Walk-ins: 110 Carnegie Hall - 10 N. Brainard St.
    You can receive in-person service during normal business hours at the Help Desk, located in 110 Carnegie Hall.
     
  • Web: https://its.noctrl.edu
    Visit the ITS website for FAQs, instructions and much more information.
     

ITS Help Desk Hours: 
     Monday - Friday                                                
     8 a.m. - 4:30 p.m. 

Your NCC Accounts

Employees at North Central College receive an NCC username and password   as part of your onboarding process. Your NCC username and password allows you to access most campus resources including the following:

  • Campus Computers
  • Email
  • Merlin
  • Canvas
  • Microsoft 365
  • NCC Box
  • Colleague (if applicable)
Changing your NCC Password

All new accounts are created with a temporary password which only allow for a limited number of logins. After receiving your account information, you should immediately change your password to one of your choosing.

Instructions for changing your NCC password can be found at:

Enter URL here

Accessing your NCC Email.-
 
  • How do I access my email?
    On campus: Use the Outlook client installed on all on-campus Windows & Mac computers.
    Off campus: Using Google Chrome, Firefox or Safari, navigate to                      https://outlook.office.com
               
     
  • What is my email address?
    All faculty, staff and student email addresses use the following format: username@noctrl.edu
     
  • MFA Enrollment Required
    During your first login to email, you will be required to enroll in Multi-Factor Authentication.
    • Download the Microsoft Authenticator app on your mobile device
    • Scan the QR code shown on computer screen via the Authenticator app (not your phone's camera app)
    • Complete MFA by typing digits into Microsoft Authenticator app when prompted
       
  • How do I configure my mobile device for NCC email?
    • Download the Microsoft Outlook app on your device
    • Add an account by typing your @noctrl.edu email address
    • Follow the prompts in the Outlook app
Your NCC Box Account


NCC Box is a secure cloud file storage and sharing tool that is available to all NCC faculty, staff and students. NCC Box provides unlimited storage, easy access to your files, and rich file sharing and collaboration features.  Box Sync is installed on all campus PCs and will allow you to sync files saved on Box down to your desktop
 

Access NCC Box at: https://noctrl.box.com


Box User Guide:
Additional information about using Box can be found on the Box Support page.

Accessing Merlin Self-Service

Merlin Self-Service is a web-based system that allows faculty and staff to access information contained in the College database. Information found in Merlin includes class rosters, contact information, etc.

Merlin can be accessed at https://merlin.noctrl.edu

Wi-Fi on Campus

NCC_Wireless: Employees should connect to the NCC_Wireless network. This nework will require you to login with your NCC username and password and will allow you access to campus technology resources such as printing and network drives.

NCC_Guest is a network intended to provide guests of the College with wireless Internet access. This network has limited access for security purposes, and does not allow access to any campus technology resources. Guests are prompted to self-register when they connect to this network.

Printing on Campus

NCC utilizes a Follow-Me print queuing system which allows you to send print jobs to a Follow-Me-BW queue or Follow-Me-Color queue, and release the print job at any campus printer by swiping your NCC ID card. Using the Follow-Me printing system offers several benefits.

  • Secure - Important documents are not left at the printer to be picked up by someone else.
  • Green - If you forget to release your print job, it is automatically deleted from the queue which reduces paper waste.
  • Convenient - Allows you to send the job to a single queue and release the job at a printer of your choice
     

How to print from campus PC:

  1. Open the file that you would like to print.
  2. Select File -> Print
  3. Choose a Follow-Me print queue to send your job to. (If you choose the color queue you can only release your job at a color printer)
  4. Click Print.
  5. Swipe your NCC ID at the printer where you would like to retrieve the print job.


How to print from personal computer:

  1. Connect your computer to the NCC_Wireless network
  2. Navigate to https://winprint01.ad.noctrl.edu/user and log in with your NCC username and password.
  3. From the menu on the left, select Web Print
  4. Select Submit a Job
  5. Select any of the Follow-Me printers then click the 'Print Options and Account Selection' button
  6. Type in the number of copies that you would like to print of your document and then select Upload Documents
  7. Either drag and drop the files that you would like to print or select Upload from Computer to navigate to the files. Please note the list of supported file types.
  8. When you are finished uploading your files, click Upload and Complete
  9. The main Web Print screen will appear with your current available jobs in the print queue.
  10. Release the print job at any public Canon or HP printer by swiping your NCC ID at the printer.​
Your Cardinal Card

You will be issued an NCC ID card as part of your onboarding process. NCC ID cards serve several functions and should be protected as if it were a credit card or state ID. Lost cards should be reported to Campus Safety as soon as possible. Below is a list of services that may require the use of your NCC ID card.

  • Employee picture identification
  • Building door access
  • Computer lab access
  • Release of print jobs from Follow-Me queues
  • Copy machine access
  • Scan to email functionality on Canon MFDs
  • Meal swipes (if staff meal plan purchased)
  • Check-out of NCC Library books
Campus Phones

Faculty and staff are assigned a College-issued telephone number. All campus extensions are also equipped with Expressions voicemail. Your manager will provide you with your phone extension.

Campus Phones:
Information about the features of your Siemens office phone can be found on the HUB.
 

Voicemail:
Faculty and staff office phones are equipped with private voicemail boxes.  A copy of any voicemail left at your personal extension will be sent to your NCC email address as a .wav attachment. Information on customizing your greetings and using the features of voicemail can be found on the HUB.

Software- Home Use Program

Full-time North Central College employees are eligible to install Microsoft Office and Adobe Creative Cloud on personally owned computers at no cost. Please read the end-user license agreement for detailed usage information and eligibility requirements.

Microsoft Office

  1. Go to Microsoft365.com and sign in with your NCC email address and password. 
  2. In the upper-right corner, select Install apps.
  3. Choose Microsoft 365 apps.
  4. An installer file (OfficeSetup.exe on Windows) will download. Open the file. 
  5. If prompted, select Yes to allow the installation.
  6. Wait for the installation to finish.
  7. Open Word, Excel, Outlook, or another Office application and sign in with your NCC account if prompted. This activates your license.


Adobe Creative Cloud:

  1. Go to Adobe.com
  2. Click Sign in
  3. Enter your @noctrl.edu email address
  4. Select Company or School Account 
  5. Sign in using your full email address and NCC password
  6. Click on Apps
  7. Download and install the apps you need
Cybersecurity Best Practices

While ITS works to keep campus systems secure and up to date, you can help protect your data, privacy, and identity by following these simple guidelines:

  • Be cautious online. Avoid downloading files or opening attachments from unknown sources. Think before you click links in emails—even if they appear to come from someone you know.
  • Use strong passwords. Create unique, secure passwords and never share them with anyone.
  • Protect your devices. Do not plug unknown USB drives into your computer, as they may contain malware.
  • Lock your computer. When stepping away, lock your workstation (Windows + L) to prevent unauthorized access.
  • Use secure websites. Before entering sensitive information, make sure the website address begins with https:// and displays a padlock icon.
  • Sign out when finished. Always log out of websites and applications, especially on shared or public computers.
  • Limit sensitive data storage. Avoid storing personal or financial information on your computer. If sensitive files must be stored, use encryption and securely erase them before disposing of a device.

A few simple habits can go a long way toward keeping your information safe both on and off campus.